IT Application Support Engineer

About the role

We are looking for an experienced IT Application Support Engineer to maintain and enhance our business applications and databases. You will act as a bridge between business users and technical teams, ensuring smooth operation and continuous improvement of critical systems.

Key responsibilities

• Provide day‑to‑day support for business applications and databases, troubleshooting bugs and errors.
• Translate business rules into structured data requirements and system specifications.
• Design, build, and refine database frameworks for accurate reporting and data extraction.
• Develop conceptual, logical, and physical data models.
• Assist with application patches, upgrades, and database migrations.
• Manage user access and conduct system/application testing before releases.
• Monitor database performance, identify bottlenecks, and apply tuning measures.
• Lead IT audits, business continuity planning, and ensure compliance with security standards.
• Perform regular backups and other assigned IT support tasks.

Required profile

• Diploma or degree in Information Technology, Computer Science or a related field.
• Minimum 5 years of experience in application and database support roles.
• Strong analytical, problem‑solving, and communication skills.
• Ability to work independently and collaboratively within a team.

Required skills

• SICS
• SAP Business Intelligence
• MS SQL and SQL scripting
• Database design and data modeling
• Query optimization