Business Planning Analyst – International Platform Operations

About the role

The Business Planning Analyst will join the Shopee International Platform (SIP) Operations team, supporting cross‑border e‑commerce activities across Southeast Asia and Taiwan. You will use data‑driven models to monitor performance, solve operational challenges and drive cost‑saving initiatives.

Key responsibilities

• Independently monitor and track key operational metrics such as cancellation, return and refund rates.
• Analyse large data sets, build models and provide insights to address operational bottlenecks.
• Own the full lifecycle of initiatives—from charter definition and project kickoff to cross‑functional execution and post‑mortem reporting.
• Collaborate closely with local and regional teams to resolve day‑to‑day issues and launch new cost‑optimisation projects.

Required profile

• Bachelor’s degree in business, science or a related field (master’s degree a plus).
• At least 1 year of experience in e‑commerce, retail buying or business analytics.
• Strong analytical mindset with the ability to translate data into actionable recommendations.
• Result‑oriented team player comfortable working in a fast‑paced environment.

Required skills

• Microsoft Excel
• PowerPoint
• SQL (advantage)