Central Operations Head

About the role

The Central Operations Head provides strategic leadership and operational oversight across key banking functions, ensuring efficiency, risk management and service excellence for the Singapore branch.

Key responsibilities

• Lead the Central Operations Group covering Wealth Operations, Treasury, Trade Finance, Loan Operations, Project Management and IT.
• Ensure compliance with internal policies, regulatory requirements and industry standards; manage operational risk indicators and business continuity planning.
• Drive process re‑engineering, change management and automation initiatives to improve service quality and cost efficiency.
• Monitor KPIs and SLAs, conduct service reviews with vendors and banking partners.
• Supervise a portfolio of projects focused on process enhancement, product development and automation.
• Oversee IT functions including application support, development and infrastructure, ensuring audit and compliance adherence.
• Manage documentation, training materials and promote cross‑functional professional development.

Required profile

• Bachelor’s degree in Business Management or related field.
• 12‑15 years of banking operations experience, with at least 5 years in a senior leadership role.
• Proven track record managing operational teams, projects and risk/compliance frameworks.
• Strong understanding of regulatory environments and operational risk controls in the financial services industry.
• Strategic leadership, operational excellence and change management capabilities.

Required skills