This job is no longer available
This job expired on 16/09/2026. It no longer accepts applications.
Customer Care Officer (DCC) – Customer Experience
Hays · Singapour
Job description
About the role
We are looking for a Customer Care Officer (DCC) to join our customer experience team at a leading electricity distribution company in Singapore. You will be the first point of contact for customers using our digital platforms, ensuring their enquiries are handled efficiently and to their satisfaction.
Key responsibilities
- Manage customer enquiries received via webforms and chat channels.
- Provide timely and appropriate solutions, meeting service KPIs.
- Handle a variety of issues including high consumption queries, bill presentation, account opening or termination, bill adjustments, and payment arrangements such as instalment plans or deferments.
- Support additional operational tasks to ensure smooth team functioning.
Required profile
- Strong customer service orientation.
- Excellent written and verbal communication skills.
- Ability to interact professionally with customers and internal teams.
Required skills
What we offer
- Opportunity to work in a multinational environment.
- Dynamic team with market‑competitive remuneration.
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Hays
Singapour
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