Customer Service Associate

About the role

The International Baccalaureate is seeking a Customer Service Associate to deliver professional support to its global community. Working hybrid (2‑3 days in the office), you will handle inquiries, resolve issues and champion the customer experience.

Key responsibilities

• Provide accurate information on IB products, services and systems via phone and email.
• Handle complaints and critical situations such as examination emergencies.
• Build sustainable relationships with external customers and liaise with internal stakeholders to resolve issues.
• Coordinate escalations and ensure timely follow‑up.
• Collaborate with cross‑functional teams to improve resolution times.
• Identify trends, raise insights and recommend service improvements.

Required profile

• University degree.
• Proven experience in customer support or call‑center environments.
• Strong communication skills in English and native‑level fluency in French or Spanish.
• Ability to multitask, prioritize and manage time effectively.
• Familiarity with CRM systems and effective call handling.

Required skills

• CRM

What we offer

• Full‑time permanent contract.
• Hybrid working model (2‑3 days onsite).
• Opportunity to work for a world‑leading education organization.