Customer Success Manager

About the role

Aven Hospitality is seeking experienced Customer Success Managers to join a newly created team focused on helping hotel owners and operators achieve their commercial goals. You will work closely with the commercial, product, and delivery teams to ensure customers realize value from our integrated hospitality platform.

Key responsibilities

• Support the Director in developing engagement strategies, performance metrics, and team processes.
• Facilitate customer onboarding, close knowledge gaps, and promote continuous education.
• Build and maintain relationships with internal stakeholders to act as the voice of the customer.
• Engage assigned accounts, establish baselines, and create or refresh customer success plans.
• Partner with commercial teams to report progress, identify expansion opportunities, and drive revenue retention.
• Assist in reporting team performance and recommending improvements.

Required profile

• Minimum 5 years of experience in customer success, sales, consulting, or hospitality distribution/revenue management.
• Strong understanding of hospitality commerce, revenue management, distribution strategies, and guest acquisition/retention.
• Bachelor’s degree or equivalent industry experience.
• Proven ability to foster customer relationships and support value realization.

Required skills

• Hands‑on experience with SynXis CRS.