Help Desk Specialist

About the role

We are looking for a Help Desk Specialist to manage end‑user computer terminals across our Singapore office and overseas subsidiaries. The role combines day‑to‑day desktop support with broader IT asset and software governance responsibilities.

Key responsibilities

• Install, maintain and upgrade operating systems on laptops, desktops and printers, ensuring compliance with corporate policies.
• Procure, deploy and uninstall company‑wide software, adhering to software governance rules.
• Administer IT assets, keeping physical inventory and ledger records aligned.
• Provide on‑site technical support for hardware, software, and AV equipment during conferences and meetings.
• Handle service requests for corporate platforms such as email, Lark, OA system, Microsoft O365 and expense management.
• Operate and maintain the Singapore data centre, including inspections and incident response.
• Deploy, commission, monitor and troubleshoot internal and external network servers.
• Collaborate with the Group Cybersecurity Team on endpoint security and employee training.

Required profile

• Bachelor’s degree in Computer Science, IT or related field.
• 3–5 years of hands‑on desktop support experience.
• Strong customer‑service mindset, communication skills and self‑learning ability.
• Proactive, responsible and able to work effectively in a team.

Required skills

• Windows OS deployment and basic Active Directory administration.
• DNS configuration, file sharing and FTP troubleshooting.
• Microsoft 365, Outlook, printer driver and Kaspersky antivirus deployment.
• Linux installation and troubleshooting.
• Firewall configuration and network fault diagnosis.
• LAN, TCP/IP, routing and switching knowledge; H3C device configuration.
• Virtualization platform management and network security hardware administration.
• Endpoint security management.