Quality Assurance Manager

About the role

The Quality Assurance Manager will lead the development, implementation and continuous improvement of the company's Quality Management System (QMS) in line with ISO 9001 and related standards. This senior position ensures that all construction activities meet statutory, client and contractual quality requirements while fostering a culture of accountability and continuous improvement.

Key responsibilities

• Develop, implement and maintain the QMS, quality policies, procedures and work instructions.
• Plan, conduct and manage internal, external and certification audits.
• Oversee quality inspections, testing and control processes for materials, workmanship and completed works.
• Manage non‑conformance reports, defects, corrective and preventive actions.
• Ensure compliance with regulations, client specifications and industry standards.
• Coordinate quality matters with clients, consultants, authorities, suppliers and subcontractors.
• Evaluate supplier and subcontractor performance through audits and material approvals.
• Analyse quality KPIs, audit findings and customer feedback to drive improvement initiatives.
• Lead, mentor and supervise the QA/QC team.

Required profile

• Diploma or Bachelor’s degree in Civil, Construction, Mechanical, Electrical Engineering or related field.
• 10‑15 years of construction quality management experience, including 5 years in a managerial role.
• Certified Quality Engineer (CQE) or equivalent certification; additional quality certifications are a plus.

Required skills

• ISO 9001 compliance and Quality Management System (QMS) implementation.
• Audit planning and execution.
• Non‑conformance reporting (NCR) and corrective/preventive action management.
• Quality KPI analysis and continuous improvement.
• Supplier and subcontractor audit and material approval processes.