Salon Manager cum Consultant

About the role

We are seeking a results‑driven Salon Manager cum Consultant to lead daily operations and drive growth across our beauty outlets throughout Singapore. This dual role combines hands‑on salon management with strategic consulting to enhance performance and customer experience.

Key responsibilities

• Oversee day‑to‑day salon operations, ensuring smooth service flow, appointment scheduling, and adherence to cleanliness and SOP standards.
• Handle customer enquiries, bookings, and complaints while monitoring stock levels and coordinating replenishment.
• Achieve monthly sales targets, drive upselling of packages, add‑ons and promotions, and monitor staff productivity and conversion rates.
• Supervise, schedule and train therapists and staff on service skills, customer service and sales techniques.
• Analyse outlet performance, recommend pricing, promotions and marketing strategies, and support campaigns such as WhatsApp and in‑store promotions.
• Maintain high service standards, build strong relationships with regular and VIP clients, and resolve feedback professionally.

Required profile

• Experience in the beauty or eyelash salon industry.
• Strong sales and customer service abilities.
• Leadership and team‑management experience.
• Willingness to work retail hours, including weekends and public holidays.

Required skills