Service Desk Analyst (Level 1)
HTC Global Services · Singapour
Job description
About the role
We are looking for a Service Desk Analyst to join our IT support team. The role focuses on delivering Level 1 assistance to end‑users, ensuring quick resolution of common technical issues.
Key responsibilities
- Provide first‑line support to users via phone, chat, email or web portal.
- Diagnose and resolve hardware, software and network problems on Windows and macOS devices.
- Assist with productivity applications such as Outlook, Word, Excel and Teams.
- Log, track and close incidents using service‑management platforms (e.g., ServiceNow, Jira, Zendesk, Freshdesk).
- Maintain clear communication with users and document solutions for knowledge‑base articles.
Required profile
- 1‑4 years of experience in technical support or service‑desk environments.
- Strong customer‑service orientation and clear communication skills.
- Fluent in English and Mandarin (reading, writing and speaking).
Required skills
- Proficiency with Windows and macOS operating systems.
- Experience using Outlook, Word, Excel and Microsoft Teams.
- Familiarity with ServiceNow, Jira, Zendesk or Freshdesk ticketing tools.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 3 weeks from now
34 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
HTC Global Services
Singapour
Related job offers
-
Qlik Architect (Banking)
Unison Group Singapour -
Principal Software Engineer & Team Lead, Partner Systems & Integrations
Motional Singapour -
Full Stack Engineer
ScienTec Consulting Pte. Ltd. Singapour -
Lead Infrastructure Engineer - Firewall Service Delivery
JPMorganChase Singapour -
Senior Frontend Developer (React Micro‑Frontend) – Consumer Banking
DBS Bank Singapour