Test & Quality Engineering Lead

About the role

The Test & Quality Engineering Lead will define and institutionalise an enterprise‑wide testing strategy, governance and quality engineering practices for StarHub’s corporate systems. The role drives a culture of quality‑by‑design, continuous testing and ensures that all platforms are resilient, secure, scalable and production‑ready.

Key responsibilities

• Define, implement and continuously improve the enterprise‑wide testing strategy, governance model and quality standards.
• Lead centralised test governance and operating model across programmes, platforms and vendors.
• Establish and track enterprise quality KPIs such as defect leakage, automation coverage and release readiness.
• Provide executive‑level visibility on quality health, risks and release readiness.
• Oversee the full testing lifecycle – planning, design, execution and production validation – for multiple programmes.
• Ensure comprehensive functional and non‑functional testing coverage (performance, resilience, security, usability, scalability).
• Enforce quality gates and release governance to meet enterprise standards.
• Drive large‑scale adoption of test automation and continuous testing integrated into CI/CD pipelines.
• Lead strategy and standardisation of testing tools, frameworks and platforms.
• Champion shift‑left and shift‑right testing practices across the development lifecycle.
• Partner with senior stakeholders (delivery leads, architects, product owners, service managers) to align on quality outcomes.
• Provide oversight of QA vendors, ensuring SLA/KPI adherence and value realisation.
• Integrate testing with Service Management processes for seamless transition to operations.
• Lead enterprise‑level defect management, root‑cause analysis and continuous improvement initiatives.
• Develop internal testing capabilities, including talent development within the Testing Centre of Excellence.

Required profile

• Proven experience leading enterprise‑wide testing strategy and governance in large, complex organisations.
• Strong track record of driving test automation, continuous testing and quality engineering practices.
• Experience managing vendor ecosystems and overseeing QA service contracts.
• Ability to influence senior leadership and collaborate with cross‑functional stakeholders.
• Demonstrated expertise in end‑to‑end testing lifecycle and non‑functional testing domains.

Required skills

• Test automation concepts and frameworks
• CI/CD pipeline integration
• Quality engineering and governance methodologies
• Functional and non‑functional testing (performance, security, scalability)