Training Centre Executive (Admin & Operations)

About the role

The Training Centre Executive will oversee the smooth operation of our training programmes, handling both administrative duties and learner interactions. This role bridges the gap between trainers, learners, and internal departments to ensure a high‑quality learning experience.

Key responsibilities

• Conduct day‑to‑day administrative and operational tasks for the training centre.
• Liaise with learners, trainers, and related departments to keep programmes running smoothly.
• Manage attendance records, prepare course materials, and handle the enrollment process.
• Coordinate training schedules and ensure compliance with standard operating procedures.
• Support continuous improvement initiatives and contribute to the development of training programmes.
• Collaborate with sales and marketing to promote courses and maximise enrolment.
• Maintain strong relationships with learners, delivering excellent customer service via email, walk‑ins and calls.
• Resolve learner enquiries and feedback within agreed timeframes.

Required profile

• Diploma or degree in any discipline.
• Customer‑oriented with strong interpersonal and communication abilities.
• Motivated team player with a positive attitude and a willingness to learn and excel.
• Experience in customer service or contact‑centre environments is an advantage.
• Good analytical, planning and organisational skills; ability to work independently.
• Willingness to work weekends or public holidays when required.

Required skills

• Computer literacy: Microsoft Excel, PowerPoint, Word.
• Google Docs and Google Sheets proficiency.