Application L1 Support Engineer
Tap Growth ai · Singapour
Job description
About the role
We are looking for an Application L1 Support Engineer to provide first‑level technical assistance for our business‑critical applications. You will ensure smooth operations, troubleshoot incidents, and deliver high‑quality service to end users in a fast‑paced environment.
Key responsibilities
- Monitor and manage support mailboxes and user requests.
- Log, track and manage support tickets to meet SLA requirements.
- Triage incidents and escalate complex issues to the L2/AMS team.
- Coordinate with technical teams for timely issue resolution.
- Communicate status and resolution timelines to end users.
- Maintain support documentation, runbooks and knowledge‑base articles.
- Support recurring governance and compliance activities.
Required profile
- Experience in IT Helpdesk, Application Support, or L1/L2 operations.
- Strong communication and stakeholder‑management abilities.
Required skills
- Familiarity with Salesforce CRM or Marketing Cloud.
- Experience with Workato, UiPath, Workday (Cumulus), Tableau, or Slack.
- Proficiency in ITSM tools such as ServiceNow or Jira.
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Published 1 month ago
Expires 3 weeks from now
43 views · 0 interested
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Tap Growth ai
Singapour