Applications Support Senior Manager, Vice President

About the role

Citi is looking for an Applications Support Senior Manager (Vice President) in Singapore. The role manages one or more apps support teams and provides technical oversight across systems and applications, acting as a trusted partner to senior business heads on the production environment. It involves people management, budget and resource planning, and requires calm, analytical handling of major incidents.

Key responsibilities

• Manage one or more apps support teams, including performance evaluation, hiring, compensation, disciplinary and termination decisions, and deputize for the regional support manager
• Provide technical oversight across systems and applications, and a holistic view of the production environment for technology and business management
• Guide feedback reviews with development managers so that outstanding issues, especially long-term strategic fixes, are tracked to closure
• Resolve incidents and problems, prioritizing and escalating where needed, performing root cause analysis and following through to resolution
• Work with primary clients and development managers to understand user strategic objectives, and consult on audit and compliance issues
• Contribute to strategy formulation for apps support and champion stability initiatives such as better monitoring, failover and resiliency
• Handle incidents, problems and change at global enterprise level, and share responsibility for budget management and resource planning
• Manage customer satisfaction requirements of operational procedures and collaborate with Product Owners, Business Analysts, Systems Analysts and technology teams on system impacts and support requirements

Required profile

• Bachelor's or university degree, or equivalent experience; Master's degree preferred
• 6-10 years of experience in an apps support role is an added advantage but not essential
• Experience with people management and highly assertive, confident communication with operations and technology partners regionally or globally
• Ability to plan and organize workload, and to communicate clearly and concisely with stakeholders

Required skills

• Hands-on technical expertise across Java, WebSphere, TIBCO EMS, IBM MQ and IBM Connect Direct
• Database skills with Oracle, MongoDB and PL/SQL, including complex SQL queries
• Cloud and container platforms such as OpenShift and Google Cloud Platform, plus release and deployment tooling such as UDeploy
• Application monitoring and observability tools such as Kibana, Splunk and AppDynamics
• Root cause analysis, debugging and incident management, including use of Citi's AI tools