Director, Software Engineering (Real-Time Payments)

About the role

Mastercard is seeking a Director of Software Engineering to lead the Engineering & Technology Excellence organisation for its Real‑Time Payments (RTP) platform in Singapore. The role is responsible for the stability, resiliency, availability and operational excellence of a mission‑critical, low‑latency payment infrastructure that serves banks, central banks and consumers worldwide.

Key responsibilities

• Own end‑to‑end platform reliability, availability and operational health, including incident and problem management.
• Lead and develop a high‑performing engineering and support team with clear accountability.
• Act as senior escalation point during major incidents and customer‑impacting events.
• Drive improvements across architecture, engineering discipline, observability and operational processes.
• Partner with customers, internal stakeholders and regional leadership to build trust and transparency.
• Ensure strong governance, high‑quality root‑cause analysis and measurable reduction in recurring incidents.
• Represent engineering in service reviews, governance forums and executive‑level discussions.
• Champion inclusive leadership and a culture of engineering excellence.

Required profile

• Senior engineering leadership experience in high‑availability, mission‑critical platforms such as payments, financial services or large‑scale distributed systems.
• Strong technical foundation in distributed systems, real‑time processing and production operations.
• Proven ability to manage incident response, problem management and operational health at scale.
• Excellent stakeholder engagement and communication skills.

Required skills

• Distributed systems
• Real‑time processing
• Production operations
• Incident and problem management
• Observability tooling