Executive Quality Assurance Specialist

About the role

The Executive Quality Assurance Specialist coordinates daily quality control activities, ensuring products meet stringent quality standards throughout the production process. This role supports customized quality plans for customers, addresses quality queries, and aligns the organization’s Quality Management System with regulatory requirements.

Key responsibilities

• Manage customer relationships, handle documentation of engagements, and resolve product or service complaints.
• Coordinate cross‑departmental teams and external stakeholders to achieve quality outcomes.
• Identify and report quality incidents, near‑misses, non‑conformities, and deviations, ensuring KPI targets are met.
• Conduct internal and external quality audits and support complaint investigations.
• Execute day‑to‑day quality control inspections of incoming, in‑process, and outgoing shipments.
• Perform root‑cause analysis and recommend corrective and preventive actions.
• Maintain electronic and hard‑copy document control in line with SOPs.

Required profile

• Strong knowledge of regulatory affairs and compliance standards.
• Experience developing and customizing quality plans for customers.
• Excellent communication skills for interaction with internal and external stakeholders.
• Ability to manage priorities and address multi‑faceted issues effectively.
• Proactive mindset for continuous improvement and departmental enhancements.

Required skills

• Conduct internal and external quality audits.
• Root‑cause analysis and implementation of corrective actions.
• Familiarity with Quality Management System (QMS) documentation and control.