Head, DMart Operations (Quick Commerce)

About the role

As Head, DMart Operations (SG), you will lead the quick commerce operations function in Singapore, reporting to the Director, Q-Commerce (SG). You will coordinate sales, warehouse and supply chain teams to drive sales growth, operational efficiency and cost control, while ensuring compliance with key performance metrics and operational standards. The role also covers managing third-party service providers and negotiating agreements to optimise service quality.

Key responsibilities

• Manage dark stores, central warehouses and distributors through third parties
• Develop, implement and monitor daily operational OKRs and processes to track goals, progress and blockers on key metrics
• Use relationships with department heads, external partners and local/regional stakeholders to decide on operational activity and strategic goals
• Plan, monitor and analyse key metrics to ensure tasks are completed efficiently and on time, and to assess operational health
• Devise strategies supporting growth trajectories and implement process improvements that maximise output and minimise costs
• Ensure compliance with company policies, standards and applicable laws and regulations
• Formulate, manage and control budgets
• Analyse productivity data and optimise staffing and production capacity for the best customer experience
• Keep up with sector challenges and opportunities, design new processes to improve quality, productivity or profitability

Required profile

• At least 8 years of relevant experience
• Experience managing central warehouses, distributors and own stores
• Experience dealing with regional stakeholders
• Understanding of P&L drivers
• People management: leading team leads who manage warehouse managers and pickers