Help Desk Technician

About the role

Samtec, Inc. is seeking a Help Desk Technician to provide technical support across the organization. You will resolve hardware and software issues, perform preventive maintenance, and ensure smooth operation of user environments.

Key responsibilities

• Assist daily operations of the MIS department, including problem determination, evaluation, and correction.
• Provide phone system support and global user ticket entry.
• Deliver desktop support for Singapore users (operating systems, applications, hardware, external devices).
• Offer remote support to satellite locations in the US, Asia, Europe, and South America.
• Handle procurement relationships for required hardware and software.

Required profile

• 2–5 years of experience in MIS or IT support.
• Experience troubleshooting PC‑software based information systems.
• Manufacturing environment experience is preferred.
• Ability to lift up to 50 lb and sit/stand for 90 minutes.
• Vision meeting 20/40 correctable standards.

Required skills

• Desktop support
• Hardware troubleshooting
• Software troubleshooting
• Remote support
• Ticketing system usage

What we offer

• On‑the‑job training
• Equal opportunity employment in a diverse environment