ICT Engineer

About the role

The ICT Engineer will provide daily IT operational support to all users, troubleshoot hardware and software issues, and maintain the company’s network and AV systems. This role involves responding to end‑user requests, performing preventive maintenance, and supporting communication and workstation services.

Key responsibilities

• Provide daily IT operational support to all users.
• Respond promptly to end‑user issues and requests related to computers and laptops.
• Troubleshoot problems involving computers, laptops, networks, printers, and servers.
• Deliver training and perform hardware/software administration duties and support.
• Conduct preventive maintenance on computers, servers, and firewall.
• Assist with the installation, maintenance, and management of the company’s computer network.
• Maintain and update inventory records for all hardware and software assets.
• Support the management of communications, workstations, and network services.
• Maintain and support AV systems in meeting rooms, including troubleshooting and setup for presentations and video conferencing.
• Perform other duties as assigned.

Required profile

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of relevant working experience.
• Good interpersonal and communication skills.
• Willingness to undertake additional duties outside the IT scope when required.

Required skills

• Windows 11
• Microsoft 365
• Basic networking
• Enterprise software
• MFA
• Endpoint security
• Data protection
• AV systems