Inside Sales Account Manager - Enterprise Telco

About the role

The Inside Sales Account Manager manages and grows a portfolio of Commercial and Large Enterprise clients, acting as a trusted advisor who delivers an exceptional customer experience, drives revenue growth and ensures long-term account retention. The role covers consultative sales support across StarHub's suite of enterprise telco offerings.

Key responsibilities

• Lead relationship management for assigned Commercial and Large Enterprise accounts, maintaining high service standards, strong client retention and a high NPS.
• Drive order book and revenue growth by identifying upsell and cross-sell opportunities, managing renewals and hitting monthly, quarterly and annual sales targets.
• Position end-to-end telecom and ICT solutions, including connectivity, mobility and workspace collaboration, tailored to enterprise needs.
• Work with Operations, Provisioning, Finance, Legal and Service Line teams to ensure SLA compliance, timely service delivery and fast escalation resolution.
• Maintain accurate pipeline tracking, sales forecasts and CRM records in line with company SOPs and governance standards.

Required profile

• Minimum Diploma; a Bachelor's degree is an advantage.
• At least 3 years of experience in Inside Sales, Telemarketing or B2B Account Management.
• Prior exposure to Enterprise or Commercial B2B clients is strongly preferred.
• Experience in Telecommunications, IT or technology services is an added advantage.

Required skills

• Strong consultative selling skills, able to understand customer needs and propose suitable solutions.
• CRM record keeping and pipeline tracking.