Key Account Manager (Aerospace)

About the role

Thales is hiring a Key Account Manager (Aerospace) in Singapore. As part of its International Development strategy, Key Account Managers grow the Group's key accounts and its footprint in Singapore. This role represents Thales as the main point of contact for key customer accounts in the aerospace and civil aviation sector, building trust-based relationships and leading strategic engagement with aviation regulators, airport operators and service providers.

Key responsibilities

• Act as the main point of contact for the key customer account and build customer intimacy across all levels of the customer organisation
• Monitor the competitive landscape and customer satisfaction to anticipate market needs
• Define and execute the Key Account Plan, leading cross-functional internal stakeholders from different Business Lines to achieve account growth
• Build and maintain an opportunity pipeline, regularly reviewing and qualifying opportunities aligned with company strategy
• Be the Voice-of-Customer internally, sharing insights on customer strategy, organisational structure, needs and budget priorities
• Lead the account team and the capture of opportunities together with Business Line sales representatives
• Inform the account team and account steering committee of customer satisfaction issues and support measuring customer satisfaction
• Promote cross-Business Line synergies to maximise the value of the Group's offer

Required profile

• 10 years of proven experience in Key Account Management, specifically in civil aviation and aerospace
• Deep understanding of the Singapore aerospace ecosystem and civil aviation market dynamics
• Experience engaging with civil aviation authorities, airport operators and aerospace OEMs in Singapore
• Proven ability to drive results across virtual teams and represent Thales Group as a whole
• Strategic mindset with initiative, curiosity and autonomy; team builder and good communicator
• Ability to convince, persuade and negotiate internally and externally