L1 Support Engineer – Application Support (Singapore)
RAPSYS TECHNOLOGIES PTE LTD · Singapour
Job description
About the role
We are seeking a motivated L1 Support Engineer to join our Singapore office. The role focuses on providing first‑line application support, handling user requests, and ensuring smooth operation of critical business platforms.
Key responsibilities
- Monitor and manage support mailboxes and user requests.
- Log, track and manage support tickets, ensuring compliance with service level agreements.
- Triage incidents and escalate complex issues to the L2/AMS team.
- Coordinate with technical teams to achieve timely issue resolution.
- Communicate status and resolution timelines to end users.
- Maintain support documentation, runbooks and knowledge‑base articles.
- Support recurring governance and compliance activities.
Required profile
- Experience in IT Helpdesk, Application Support or L1/L2 operations.
- Strong communication and stakeholder‑management abilities.
- Ability to work on‑site in a fast‑paced environment.
Required skills
- Familiarity with Salesforce CRM or Marketing Cloud.
- Experience with integration platforms such as Workato.
- Knowledge of automation tools like UiPath.
- Understanding of Workday (Cumulus) and Tableau.
- Proficiency with collaboration tools such as Slack.
- Hands‑on experience with ITSM tools (ServiceNow, Jira or equivalents).
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Published 1 month ago
Expires 3 weeks from now
47 views · 0 interested
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RAPSYS TECHNOLOGIES PTE LTD
Singapour