L1 Support Engineer / Application Support (Singapore)
Tap Growth ai · Singapour
Job description
About the role
We are looking for a motivated L1 Support Engineer to join our Singapore office. In this role you will be the first point of contact for application users, ensuring issues are resolved quickly and service levels are met. You will work closely with technical teams to keep our applications running smoothly.
Key responsibilities
- Monitor and manage support mailboxes and user requests.
- Log, track and manage support tickets to ensure SLA compliance.
- Triage incidents and escalate complex issues to the L2/AMS team.
- Coordinate with technical teams to ensure timely issue resolution.
- Communicate with end users on issue status and resolution timelines.
- Maintain support documentation, runbooks and knowledge‑base articles.
- Support recurring governance and compliance activities.
Required profile
- Previous experience in IT helpdesk, application support or L1/L2 operations.
- Strong communication and stakeholder‑management skills.
Required skills
- Salesforce CRM or Marketing Cloud.
- Workato.
- UiPath.
- Workday (Cumulus).
- Tableau.
- Slack.
- ITSM tools such as ServiceNow or Jira.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 6 days from now
62 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Tap Growth ai
Singapour
Related job offers
-
IT Security Manager
Eames Consulting Singapour -
SAP Ariba Consultant
IBM Singapour -
Principal Solution Architect - IT Consulting
Michael Page Singapour -
Spécialiste Méthodes QC Analytique – Rafraîchissement LIMS
No deviation Singapore -
Chef de Projet – Migration des Systèmes OT vers Windows 11 LTSC
No deviation Singapore