L1/L2 Support Engineer - Production Support/Application Support

About the role

We are seeking a skilled L1/L2 Support Engineer to deliver high‑quality production and application support in our Singapore office. The role involves rapid incident resolution, system monitoring, and collaboration with cross‑functional teams to ensure seamless operations.

Key responsibilities

• Provide first‑line and second‑line support for production applications.
• Troubleshoot and resolve software incidents efficiently.
• Monitor system performance and conduct regular health checks.
• Collaborate with development, operations, and business teams to maintain service continuity.
• Assist in the deployment of new applications and updates.
• Document processes and maintain accurate support records.

Required profile

• Minimum five years of experience in application support or production support roles.
• Strong problem‑solving abilities and attention to detail.
• Excellent communication skills for interacting with users and stakeholders.
• Ability to work under pressure and manage multiple incidents simultaneously.

Required skills

• Proficiency in troubleshooting software issues across various platforms.
• Familiarity with ITIL processes (preferred).