Management Assistant Officer (Housing Operations)

About the role

The Management Assistant Officer (Housing Operations) joins a team that provides front desk services and ensures smooth housing operations for the NUS community, in line with the objectives set by Housing Services. The role covers resident enquiries, check-in and check-out coordination, administrative support and payment processing.

Key responsibilities

• Handle enquiries and feedback from residents, guests, conference groups and internal stakeholders such as the Finance Department, Facilities team and Hall Office, resolving matters promptly.
• Plan and coordinate mass check-in and check-out exercises for hall students each semester.
• Perform administrative duties including compiling fault reports and feedback, categorising data and managing inventory.
• Process payments and enter financial data accurately and efficiently.
• Deliver excellent customer service and turn complaints into positive outcomes.
• Identify opportunities and propose improvement plans for existing workflows.
• Undertake other duties as assigned by management.

Required profile

• Diploma in Hospitality Management or a related field, with at least 2 years of experience in frontline customer service.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanour.
• Positive attitude and ability to work effectively in a team.

Required skills

• Proficiency in MS Office applications.