Assistant Manager - Emergency Preparedness

About the role

NHG Polyclinics, the primary care arm of NHG Health serving 1.5 million residents in Central and North Singapore, is hiring an Assistant Manager (Emergency Preparedness) within its HQ operations department. The role supports the Assistant Director / Senior Manager in emergency preparedness and security readiness across the polyclinic network, acting as the emergency preparedness coordinator and alternate point of contact for security matters. It works closely with the Ministry of Health, the Singapore Police Force and other agencies, and also contributes to clinic operations through data analytics, process improvement, policy development and compliance audits.

Key responsibilities

• Act as the emergency preparedness coordinator, liaising with the Ministry of Health and related agencies, and handle incident reporting and follow-up under the incident management framework.
• Prepare work plans and implement emergency preparedness plans for all polyclinics, including mass casualty incidents, pandemic outbreaks, haze and adverse weather.
• Help each polyclinic develop its own emergency plans, advise on infrastructure planning for new polyclinics, and organise briefings, training and drills (table-top and full-scale).
• Serve as the alternate point of contact for security under the MOH Security Framework, propose security initiatives, establish a Security Committee, review security measures and liaise with the Singapore Police Force.
• Run security drills such as bomb threats, advise on security requirements for new polyclinics and ensure polyclinics procure the necessary security items.
• Analyse data with clinic operations teams to meet KPIs, improve processes and workflows, develop and update policy manuals and work instructions, and conduct compliance audits.
• Track change requests, contribute to the annual HQ operations work plan and record meeting minutes.

Required profile

• Tertiary qualification; candidates without it but with relevant experience are welcome to apply.
• At least 2-4 years of experience in operations, quality management and corporate management, preferably with 1-2 years in project management.
• Healthcare or service industry experience is an added advantage; more experienced candidates may be considered for a more senior position.
• Project management and multitasking skills, strong analytical, conceptualisation and problem-solving abilities, and excellent writing and data analysis skills.
• Proven track record of improving operational workflows, ability to motivate and influence teams, and integrity and professionalism.
• A professional certification in Emergency Preparedness, Security and/or Manpower Development is an advantage.