Personal Assistant to General Manager

About the role

The Personal Assistant to the General Manager provides high‑level administrative support in a dynamic hotel environment. You will be the first point of contact for visitors, manage correspondence, and ensure smooth daily operations for the GM’s office.

Key responsibilities

• Greet and escort guests and visitors, determine purpose of visit, and direct them appropriately.
• Handle incoming and outgoing mail, prepare routine letters, and attach relevant files.
• Take, transcribe, and distribute meeting minutes to relevant parties.
• Create and maintain both paper‑based and electronic filing systems for records, reports, and documents.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, and presentation software.
• Enter and retrieve information from computer databases, update records, and respond to guest inquiries.
• Operate standard office equipment such as telephone, fax, photocopier, and calculator.
• Document guest requests or complaints and forward them to the appropriate department.
• Uphold company policies, maintain a professional appearance, and protect confidential information.

Required profile

• Professional demeanor with excellent interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational abilities and attention to detail.
• Team‑oriented attitude, supporting colleagues to achieve common goals.
• Clear and courteous communication, both written and verbal.

Required skills

• Proficiency with word processing software.
• Proficiency with spreadsheet software.
• Experience using database and presentation software.
• Competence in operating standard office equipment (telephone, fax, photocopier, calculator).