Banquet Captain

About the role

The Banquet Captain supports banquet operations for meetings, weddings, conferences and other events, ensuring efficient service and guest satisfaction in line with Kempinski’s standards.

Key responsibilities

• Set up function rooms according to event orders, floor plans and client requirements.
• Brief banquet staff on service standards, event details, timing and menu.
• Coordinate with Sales, Kitchen, Stewarding, Front Office and other departments for seamless event execution.
• Inspect room setup, cleanliness, equipment and service ware before and during events.
• Handle guest requests, complaints and last‑minute changes promptly and professionally.
• Monitor food and beverage service flow, buffet presentation and replenishment.
• Maintain accurate event records, logs and feedback reports.

Required profile

• Warm, pleasant, friendly and confident personality with strong work ethic.
• Strong command of English and good interpersonal skills.
• Minimum of 1 year experience in hotel operations, preferably in Events or Banquet.
• Ability to work effectively in a fast‑paced environment and knowledge of health‑and‑safety rules.

Required skills

• Proficient in Microsoft Office applications.
• Basic audio‑visual knowledge with ability to troubleshoot common issues.