Senior Consultant - End User Device Support

About the role

Infosys is hiring a Senior Consultant to support end-user devices for clients in Singapore and other APAC locations. The role covers all incidents and service requests related to client end-user devices, with flexible working arrangements (hybrid, reviewed case by case).

Key responsibilities

• Provide break-fix and break-replace support for EUC devices and IMAC (install, move, add and change) services.
• Upgrade or re-install software based on client approval.
• Provide onsite support specialists to authorized users and meet specified service levels.
• Resolve incidents and problems with desktops, laptops and peripherals.
• Coordinate with third-party service and maintenance providers to keep equipment in good working order.
• Perform proactive troubleshooting to prevent incidents.
• Support the new-hire process so new devices are delivered.
• Provide guidance and support, including hybrid meeting support.
• Evaluate and maintain office IT equipment.

Required profile

• BS degree in Mechanical Engineering, Engineering Technology, or a combination of education and experience with demonstrated accomplishments.
• Able to communicate in English.
• Desired: experience in a global business environment, proven interface skills with internal and external customers, knowledge of codes, design standards and specifications for HRSG items, and ability to work in a matrixed environment.

Required skills

• Audio visual equipment and conference room equipment.
• Printers and other corporate peripherals.
• Strong analytical and data evaluation skills, conflict resolution and prioritization.

What we offer

• Paid leave entitlements.
• Health and Life Enrichment (HALE) program.
• Life insurance cover and optional health insurance.
• Employer Assistance Program (EAP).