Solution Architect - ServiceNow

About the role

ServiceNow is hiring a Solution Architect in Singapore. The Solution Architect designs and validates how specific ServiceNow solutions meet the customer's business and industry requirements, translating the enterprise architecture's direction into workable solution designs for priority use cases. The role focuses on one or more priority industries (FSI, Telco, Public Sector) in Asia.

Key responsibilities

• Own solution design for key ServiceNow solutions such as SecOps, TechOps, AI Control Tower and Employee Works, within the customer's enterprise architecture.
• Run technical discovery, solution workshops and proof-of-value engagements, producing solution architecture documents, integration designs and reference architectures.
• Validate technical feasibility, scalability, security and data design with customer architects and engineering teams.
• Align the ServiceNow platform strategy with the customer's wider technology estate, including ERP, cloud, data platforms and third-party AI.
• Feed field learnings, customer patterns and reusable assets back to the enterprise architecture and product teams.
• Partner with Solution Consultants to shape the enterprise architecture narrative and validate target-state recommendations.
• Engage product and industry specialists to validate platform capabilities, roadmap alignment and emerging AI and workflow offerings.
• Work with Account Sales Executives to identify architecture-led opportunities, plan executive engagements and sequence architecture decisions against deal timelines.
• Build trusted relationships with CIOs, CTOs, enterprise architects and business sponsors, and run design authority sessions, executive briefings and architecture workshops.

Required profile

• 7+ years in solution architecture, technical solution consulting or implementation delivery, with hands-on experience on enterprise ServiceNow or comparable workflow platforms.
• Experience designing solutions for at least one priority industry (FSI, Telco, Public Sector), with reusable industry patterns or accelerators.
• Background in pre-sales or technical roles, including pursuit support, technical validation and proof-of-value delivery.
• Experience working across Asia markets, engaging both regional and local customer teams.
• Experience integrating AI into work processes, decision-making or problem-solving.

Required skills

• Certifications such as ServiceNow Certified Application Developer, Certified System Administrator or Certified Implementation Specialist, plus cloud or integration credentials.
• Deep product expertise across the ServiceNow portfolio, including workflow automation, AI and platform capabilities.
• Solution design, integration architecture and API-based integration patterns.
• Technical discovery, solution workshops, requirements translation, proof-of-value design and demo/presentation skills.