Senior Manager, Loyalty Operations, APAC

About the role

The Senior Manager, Loyalty Operations for APAC will lead the Wyndham Rewards program across the region, acting as the primary liaison between hotels and corporate headquarters. This role ensures smooth program execution, drives member acquisition, and supports hotel teams through training and issue resolution.

Key responsibilities

• Manage engagement programs to ensure successful loyalty program implementation and compliance at the property level across all APAC brands.
• Design and deliver training content for General Managers and hotel staff, including onboarding, material updates, and webinars.
• Oversee day‑to‑day loyalty operations, ensuring seamless execution of member benefits, rewards, and promotional activities.
• Monitor loyalty KPIs such as valid enrollment and member contribution, and maintain an APAC program dashboard.
• Coordinate with DFO/DOO/FOM to track property enrollment performance and resolve issues.
• Adapt global incentive schemes for the APAC market and communicate plans to properties.
• Manage agencies and vendors for collateral production, inventory, and distribution.
• Maintain the loyalty program budget, track expenses, and optimize ROI.
• Stay informed on industry trends and recommend innovative loyalty strategies.
• Support the Loyalty Operation & Partnership Leader with events, communications, translations, and website updates.

Required profile

• Proven experience overseeing loyalty program operations in a hospitality environment.
• Strong ability to train and develop hotel staff and senior leaders.
• Analytical mindset with experience collecting and interpreting program data.
• Budget management and vendor coordination experience.
• Excellent communication skills to liaise between properties and corporate teams.

Required skills

• None explicitly listed.