SSC Manager / HR Operations Manager

About the role

MEXC, a global cryptocurrency exchange founded in 2018, is looking for an SSC Manager / HR Operations Manager to oversee its HR Shared Services Centre. The role ensures efficient, accurate and timely delivery of HR services across the employee lifecycle, from onboarding to offboarding, and leads the HR SSC team.

Key responsibilities

• Oversee daily HR SSC operations and ensure employee records, HR systems, documentation and trackers are accurate, up to date and compliant with internal policies.
• Manage HR data consolidation, validation and reporting, providing metrics for weekly management meetings and business decisions.
• Oversee the Employee Referral Programme, including tracking, data verification, incentive administration, progress monitoring and issue resolution.
• Establish and improve HR SSC processes, SOPs and data management practices, and monitor performance to close process gaps.
• Serve as a key point of contact for HR operational inquiries and resolve employee and stakeholder requests promptly.
• Collaborate with HR Business Partners, Talent Acquisition, Finance and other stakeholders.
• Lead, coach and support the HR SSC team, prioritise workloads and ensure adherence to deadlines and service levels.
• Drive ad-hoc HR projects such as HR system enhancements, workflow automation and operational reporting improvements.

Required profile

• Bachelor's degree or above in Human Resources, Business Administration, Business Management or a related field.
• 5+ years of experience in HR Operations, HR Shared Services or a related HR function; prior team management experience preferred.
• Strong knowledge of HR processes across the employee lifecycle (onboarding, transfers, internal movements, offboarding).
• Experience managing employee referral programmes, HR operational workflows and employee inquiries is an advantage.
• Demonstrated leadership, communication and stakeholder management skills, with strong organisational and problem-solving abilities.

Required skills

• Proficiency in HR systems, Microsoft Excel and Google Sheets.
• Strong HR data management, reporting and analytical skills.
• Process improvement capability, including developing SOPs and standardising workflows.

What we offer

• Ownership and initiative, with room to lead projects and shape how the platform improves.
• Regular internal training, knowledge-sharing sessions and learning initiatives.
• A rapidly expanding global exchange with opportunities to grow in scope and responsibility.
• Collaboration with colleagues across different regions and cultures.