VIP & Institutional Sales (Mandarin Speaker)

About the role

Binance VIP and Institutional offers digital asset solutions to VIP clients and institutions, including high-frequency and proprietary trading firms, hedge funds, asset managers, family offices, market makers, brokers and investment banks. The role is remote, within a global team that travels to bespoke events to attract clients.

Key responsibilities

• Acquire and develop trust relationships with a portfolio of major global institutional and VIP clients
• Expand relationships with existing customers through sustained communication and understanding of their needs
• Build key customer service processes and systems, set management rules and track the status of key customers
• Analyse user behaviour, identify hidden needs, write customer analysis reports and communicate across departments to deliver optimal service and product feedback

Required profile

• 3+ years of sales and client services experience with an international financial background (banking, investments, FX sales)
• Sales experience (customer acquisition/origination) with a clear sales KPI
• Experience with regional sales teams and attending/hosting events to win new customers
• Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks
• Fluency in English; additional languages are an advantage

Required skills

• Familiarity with a CRM tool
• Strong communication, relationship maintenance and sales skills, flexibility and ability to work under pressure

What we offer

• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary by role and team)
• Flat, user-centric organisation with opportunities for career growth and continuous learning