Account Manager - Enterprise Clients

About the role

MetaComp Pte Ltd, a Singapore-based digital payment solution provider licensed by the Monetary Authority of Singapore, is looking for an Account Manager to manage a portfolio of enterprise and institutional clients after onboarding. As the primary commercial contact, you will help clients maximise the value of MetaComp's products and grow business relationships, combining relationship management, commercial growth, project coordination and customer success.

Key responsibilities

• Manage and grow a portfolio of strategic corporate and institutional clients, acting as the main commercial contact after onboarding
• Develop trusted advisor relationships, hold regular business reviews and understand each client's objectives and payment workflows
• Identify opportunities to expand wallet share, promote payment, FX, digital asset, treasury and API solutions, and drive upsell and cross-sell
• Negotiate commercial terms within approved guidelines, renew agreements and pricing, and achieve quarterly and annual revenue targets
• Support client adoption, monitor usage, coordinate issue resolution across Operations, Product, Compliance and Engineering, and escalate critical issues
• Monitor account health, identify churn risks early, and prepare account development plans
• Analyse payment volumes and business trends, monitor competitors, and report market feedback to Product and Leadership
• Maintain CRM records of client activities, revenue forecasts, sales pipeline, renewal dates and account health, and prepare monthly account performance reports

Required profile

• Bachelor's degree in Business, Finance, Economics, Marketing or a related discipline
• 3-6 years of experience in account management, customer success, relationship management or business development
• Experience in fintech, payments, banking, digital assets, financial services or SaaS, and managing enterprise or institutional customers
• Proven ability to grow existing customer accounts and experience working with cross-functional teams
• Preferred: cross-border payments, payment gateways, merchant acquiring, FX, digital assets, stablecoins, BaaS, treasury products or API products

Required skills

• Knowledge of cross-border payment ecosystems, payment APIs, SWIFT, local payment rails, multi-currency settlement, merchant payments, digital payment tokens, stablecoins and AML/KYC considerations
• CRM platforms such as HubSpot or Salesforce
• Excellent communication, negotiation, analytical and problem-solving skills