Account Manager - Enterprise Customers

About the role

Colt provides network, voice and data centre services to businesses worldwide. As an Account Manager you will own a portfolio of existing enterprise customers and bring in new ones, working mainly by phone and email to protect and grow the base while hunting for new logos in your territory.

Key responsibilities

• Own and manage a portfolio of existing customers, covering retention, renewals and revenue growth
• Identify upsell and cross-sell opportunities across Colt solutions
• Proactively prospect, qualify and convert new customers through outbound calls, emails and social selling
• Generate and qualify leads to support Existing Account Executives, handing over warm opportunities with clear context
• Build and maintain a healthy pipeline with accurate forecasting and CRM hygiene
• Act as the day-to-day commercial contact for assigned customers: quotes, contract renewals, queries and escalations
• Work with Existing Account Executives, Sales Engineers, CRM and Service Delivery to close opportunities and ensure customer satisfaction
• Meet or exceed annual targets for revenue and bookings, retention and new business

Required profile

• Fluent written and spoken English and Mandarin; fluent Cantonese is a plus
• Minimum 2 years of working experience
• Experience in inside sales or sales support in the technology or telecommunications industry is highly preferred
• Independent self-starter who works well with minimal supervision
• Strong drive to retain and grow an existing customer base, with a hunter's mindset
• Comfortable working in a target-driven environment

Required skills

• Excellent communication, negotiation and follow-up discipline
• Experience with Salesforce and related sales support systems

What we offer

• Flexible working hours and the option to work from home
• Extensive induction program with experienced mentors and buddies
• Opportunities for further development and educational opportunities
• Global Family Leave Policy and Employee Assistance Program
• Internal inclusion and diversity employee networks