Account Manager - IT Solutions Provider

About the role

An IT solutions provider is looking for a proactive Account Manager to manage client relationships and lead the end-to-end development of IT service proposals. The role coordinates with clients, technical teams and Project Managers to build solutions that meet business requirements, are commercially viable and technically feasible, and aligns with delivery capabilities. It also covers account growth through upselling and cross-selling, contract and subscription renewals, and acting as the client's escalation point for service issues.

Key responsibilities

• Serve as the primary contact for a portfolio of clients, understand their business and IT environment, hold regular account reviews and act as escalation point for service issues
• Gather client requirements, build proposals with technical and delivery stakeholders, evaluate them for viability and present them to clients
• Build project and managed service costs, set pricing, escalate pricing below margin to the Director, and track revenue and margin per account
• Manage orders, contracts and outstanding payments, and chase renewals and upsell/cross-sell opportunities
• Keep clients informed on escalations and monitor satisfaction
• Report account status, proposals and pipeline to the Director

Required profile

• 3-5 years in account management, client servicing or presales within IT services or a systems integrator
• Track record of costing, pricing, preparing and presenting IT service proposals
• Experience managing a client portfolio, including renewals and upsell
• Diploma or degree in Information Technology, Business or a related field
• Technical understanding enough to explain solutions, and ability to turn technical solutions into business outcomes for non-technical clients

Required skills

• Managed IT services: endpoint management, cloud, infrastructure and business applications
• Familiarity with AWS, Microsoft 365 / Google Workspace and basic networking and security concepts
• Ability to read service orders, contracts and commercial terms
• Strong written communication and confident presentation to client decision-makers