Agency Secretary – Full‑time On‑site Role

About the role

Steadfast Associates is seeking a full‑time, on‑site Agency Secretary based in Tampines. The role supports the Director and the wider agency by handling operational, administrative and liaison tasks, ensuring smooth daily operations.

Key responsibilities

• Act as the primary point of contact for the Director, screening emails, phone calls and inquiries.
• Coordinate travel arrangements, itineraries and expense reporting.
• Prepare, edit and format reports, presentations and agency correspondence.
• Maintain digital and physical filing systems for easy retrieval and data integrity.
• Monitor office supplies and agency subscriptions, managing procurement as needed.
• Facilitate communication between departments to execute the Director’s instructions.
• Greet clients and partners professionally, representing the agency’s brand values.
• Assist in preparing agency‑wide meetings, including agenda setting and minute‑taking.

Required profile

• Strong clerical skills with proficient use of office software.
• Excellent communication abilities for internal and external stakeholder liaison.
• Experience in company secretarial work and executive administrative assistance.
• Proven customer‑service orientation with a professional demeanor.
• Detail‑oriented, able to manage multiple tasks and meet deadlines.
• Discretion in handling sensitive and confidential information.
• ITE, Diploma or equivalent relevant experience; insurance background is a plus.

Required skills

• Microsoft Office

What we offer

• Collaborative work environment where contributions directly impact agency growth.
• Opportunity to work closely with senior leadership and develop professional expertise.