AI Data Operation Specialist – TikTok LIVE (Vietnamese Speaking)

About the role

The AI Data Operation Specialist will support TikTok LIVE’s content moderation ecosystem by driving quality initiatives that combine human labeling with advanced machine‑learning models, including Large Language Models (LLMs). The role is pivotal in maintaining high‑quality live‑stream content, training AI models, and delivering actionable insights to cross‑functional teams.

Key responsibilities

• Ensure high‑quality content benchmarking across BPO teams, manage onboarding, training, policy clarifications, calibrations, and arbitration processes.
• Perform content labeling for specific queues, analyze labeled data to spot trends, and independently lead quality‑evaluation projects.
• Train AI models using large labeled datasets, improve decision‑making accuracy through iterative training, reinforcement learning, and data preparation.
• Analyze moderation and labeling data from multiple queues to uncover process or market trends, and support impact analysis and solution planning.
• Maintain all quality‑related artifacts for content moderation, and devise creative, technology‑driven solutions to boost individual and team output quality.

Required profile

• Bachelor’s degree in Business, Data Science, Computer Science, IT, Communications, or a related field.
• 3+ years of experience in AI data operations, content quality management, or product operations within tech or digital‑content platforms.
• Strong analytical thinking, high ownership, and proven ability to collaborate across cross‑functional teams.
• Fluent Vietnamese speaking and writing skills.

Required skills

• Machine Learning
• Data labeling
• Large Language Models (LLMs)
• Data preparation, cleaning, and structuring
• Model training and evaluation