AVP, People Change Management & Communications Specialist

About the role

DBS Group Technology is looking for an AVP to bridge the gap between complex data analytics and organisational transformation. The role combines hands-on data capabilities with human-centric change frameworks so that data-driven insights become lasting, measurable business value. The successful candidate leads end-to-end change initiatives, using data, insights and storytelling to drive adoption and influence decision-making, acting as a trusted stakeholder partner across tools, platforms, behaviours and business processes. Experience in fintech, banking or financial services is highly valued.

Key responsibilities

• Translate technical data, analytical outputs and employee sentiments into clear, actionable narratives for executives and non-technical audiences.
• Clean, validate and analyse data from multiple sources, build dashboards and presentations, set success measures and track adoption and behaviour change over time.
• Develop and manage integrated change plans, milestones, dependencies and risks, using structured methodologies such as Prosci ADKAR where appropriate.
• Conduct stakeholder impact assessments and change readiness reviews to identify resistance, cultural barriers and capability gaps.
• Champion data-driven communication campaigns that explain the rationale behind data-driven transformations, from frontline employees to executives.
• Collaborate with communications, change management, technology, HR, operations and business units to deliver integrated transformation outcomes.

Required profile

• 8 to 10+ years of experience in business analytics, data storytelling, strategic communications, management consulting, organisational change or corporate transformation, with at least 3 to 5 years in a senior stakeholder-facing capacity.
• Bachelor's degree in business, communications, statistics, data analytics, organisational behaviour, business analytics or a related field.
• Experience in fintech, banking, financial services or other complex, regulated environments is highly valued.
• Proven ability to design and deliver change strategies, mobilise stakeholders and sustain adoption, and to influence decisions in matrixed organisations.

Required skills

• Strong understanding of data structures, business intelligence tools, analytics methods and data science concepts.
• Hands-on experience with data visualisation and analytics tools such as Qlik Sense, Tableau, Power BI or Excel.
• Knowledge of change frameworks such as Prosci ADKAR.
• Excellent presentation, advisory and communication skills, and strong problem-solving and attention to detail.