Client Manager (Account Manager)

About the role

Elmwood Brand Consultancy, part of the MSQ Asia & Elmwood Singapore hybrid hub, is looking for a Client Manager (Account Manager) to manage day-to-day client relationships and projects. The role turns client needs into clear briefs and ensures work is delivered on time, on budget and to an excellent standard, directly affecting client satisfaction, retention and account growth.

Key responsibilities

• Work with Account Executives, help develop them and manage smaller projects or workstreams independently, encouraging collaboration and knowledge sharing.
• Oversee daily delivery of client projects, lead internal briefings, manage timelines and coordinate estimates and contact reports.
• Partner with creative, strategy and production teams, and with external partners, to keep work aligned with strategy.
• Track project effectiveness with senior team members, document insights in post-project reviews and advocate for systems, processes and financial tools.
• Foster trust with clients, act as a reliable point of contact, help prepare meetings, presentations and proposals, and keep records of feedback, approvals and change requests.
• Manage client relationships and day-to-day interactions, and identify opportunities to grow them.
• Take part in weekly planning, resource and forecasting meetings, and meet business targets for the accounts.
• Build and manage the client revenue pipeline, support value-based pricing and project costing, and contribute to award entries, case studies and marketing initiatives.

Required profile

• 3-5 years of experience in a design, branding or marketing agency in client servicing and/or project management roles; advertising agency experience is a plus.
• A background in Business, Marketing, Communications or a similar field is preferred.
• Solid understanding of brand and design processes, from briefing and strategy through to creative development and production.
• Good commercial acumen, including familiarity with scopes of work, pricing models, budgets, forecasting and profitability drivers.

Required skills

• Project management, collaboration and file-sharing tools such as ClickUp, Pitch, LucidLink or similar.
• AI fluency: confident using AI tools daily for briefing, planning, reporting and client communication.
• Ability to manage multiple projects and cross-functional teams, with strong organisation, time management and attention to detail.
• Professional writing tone and email etiquette.

What we offer

• The chance to work with leading global and regional brands across categories.
• A collaborative studio environment with annual festivities and social events.
• Learning, feedback and stretch opportunities across studios and disciplines.