Community Executive, Singapore

About the role

The Community Executive is the main point of contact for members and the face of the location, delivering strong community spirit through operational excellence and top-quality hospitality. The role reports to the Centre Manager.

Key responsibilities

• Maintain the office in a clean, defect-free condition through daily walkthroughs and support move-in and move-out schedules
• Welcome and farewell members and visitors, and build rapport while gathering company details and member preferences
• Manage the concierge, including calls, emails, mail and packages, and coordinate with IT, F&B and housekeeping vendors
• Run community initiatives and member introductions, encourage use of the member platform and network portal, and manage key card access
• Identify member needs to tailor sales pitches and upsell TGR space, and refer members to other offices where appropriate
• Prepare and serve hot and cold drinks for members and guests
• Follow up on all communications professionally and within company timeframes
• Help the Centre Manager with lead generation, sales conversion and occupancy targets, and prepare daily and weekly prospective member overviews
• Network with local organisations and attend events to promote the office and find potential members

Required profile

• Qualification from an accredited institution
• Proven objection handling, prospecting and negotiation skills
• Able to work under pressure, meet tight deadlines and multitask
• Strong organisational and planning skills, good verbal and written communication, and integrity and accountability
• Uniform provided and must be worn during working hours

Candidates without prior experience are welcome to apply; more experienced candidates may be considered for a more senior position.

Required skills

• Microsoft Word, Excel and PowerPoint

What we offer

• Competitive remuneration and career progression
• 5-day work week, annual leave, birthday leave and monthly mobile allowance
• Flexible benefits for medical and wellness activities
• Collaborative workplace and opportunities to work with teams across regional locations