Customer Service Executive - Freight Forwarding

About the role

A freight forwarding company in Singapore is looking for a dedicated, detail-oriented Customer Service Executive to join its operations team. You will be the main point of contact for clients, coordinating end-to-end import and export shipments by air, ocean and land freight, and keeping clients, carriers, overseas agents and internal logistics teams aligned.

Key responsibilities

• Manage end-to-end customer service for air and ocean freight (import and export) from booking to billing.
• Handle client inquiries, quote requests and booking confirmations promptly and professionally.
• Coordinate with carriers, co-loaders, hauliers and warehouse teams for smooth cargo pickup and delivery.
• Prepare, verify and process shipping documents such as Bills of Lading, Air Waybills, Commercial Invoices and permit declarations via TradeNet.
• Track shipment milestones and update clients on transit status and exceptions.
• Handle billing, invoicing and disputes within company financial closing cycles.

Required profile

• Minimum GCE O' or N' levels, a Diploma in Logistics/Supply Chain Management or equivalent.
• At least 1 to 3 years of customer service experience in freight forwarding or logistics in Singapore.
• Familiarity with Singapore customs procedures, TradeNet declarations and local port/airport operations.
• Strong communication, negotiation and problem-solving skills in high-pressure situations.

Required skills

• Proficiency in Microsoft Office applications.
• Industry-standard freight management software.

What we offer

• Competitive basic salary with performance-based AWS and variable bonuses.
• Health, medical and wellness benefits.
• Central or accessible location with hybrid work options.