Head of Operations

About the role

Clarence Khoh is hiring a Head of Operations to oversee daily business operations across multiple service lines, ensuring smooth execution, operational efficiency and alignment with organisational objectives. The role covers end-to-end customer onboarding, service implementation and deployment, and works closely with senior leadership and cross-functional stakeholders.

Key responsibilities

• Oversee daily operations across multiple service lines and drive customer onboarding, service implementation and deployment.
• Supervise hardware deployment, logistics, service scheduling, healthcare coordination and customer support.
• Track operational expenses, manpower allocation and vendor costs against approved budgets.
• Guide and develop operational teams, set priorities and strengthen service delivery standards.
• Establish SOPs, workflow guidelines and escalation processes.
• Maintain relationships with vendors, service providers and business partners.
• Resolve customer concerns and service incidents by finding root causes and applying corrective measures.
• Consolidate performance data, service metrics and management reports.

Required profile

• Diploma or Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain Management or a related field.
• Minimum 8-12 years of experience in operations management, service delivery or customer implementation, including leading operational teams in the maritime industry.
• Strong background in multi-service operations, customer onboarding, vendor coordination and service implementation within the maritime/shipping industry.
• Excellent leadership, communication, stakeholder management and problem-solving skills; able to work in a fast-paced startup environment.

Required skills

• Operational planning, budget monitoring and process optimisation.
• Performance reporting.
• Practical knowledge of CRM systems, spreadsheets, ticketing platforms and task management tools.