Customer Service Executive

About the role

Sika (Singapore) Pte Ltd, a wholly owned subsidiary of Sika AG, manufactures, trades and supplies specialty construction chemicals for the building and construction industry. Reporting to the Senior Manager, Customer Service, the Customer Service Executive joins the Customer Service team and supports the Sales & Export Division.

Key responsibilities

• Coordinate and support the sales activities of the Sales & Export Division.
• Coordinate incoming local and export orders and deliveries with the Operations and Logistics departments.
• Inform customers promptly and professionally about the progress of their orders.
• Attend sales, production and other meetings when necessary.
• Compile sales and delivery figures for analysis.
• Maintain an accurate database of customers' and inter-company products and prices.
• Ensure sales documents are processed in a timely manner and handed over to accounts within the agreed timeframe.
• Lead, coach and manage reporting staff to deliver a high level of customer service.
• Maintain a neat filing system, regularly updated and pruned.
• Handle reception duties during lunch hours on rotation, process credit/debit notes if needed, and assist the Customer Service Manager with other tasks.
• May rotate weekend duties with other Customer Service Executives or Officers.

Required profile

• G.C.E. "O" Level.
• Minimum 2 years of working experience in customer service.
• Strong coordination, communication and interpersonal skills, with an empathetic and patient approach to customers.
• Ability to work cohesively with peers and solve customer problems quickly.

Required skills

• Strong computer skills (MS Office).
• SAP S4 experience is an advantage.

Compensation is competitive and aligned with local market benchmarks, depending on skills, education and training.