Customer Service Officer (Government / East)

About the role

TDCX, a Singapore-headquartered global business process outsourcing company providing customer experience, sales and digital marketing services, is hiring a Customer Service Officer for its Government / East team. The officer supports customers through all communication channels, resolves issues and builds lasting relationships.

Key responsibilities

• Provide excellent customer support experience through all relevant communication channels.
• Identify customer needs, research existing issues and propose strategic solutions while clarifying any confusion.
• Aim for first-contact resolution and close cases with partners and internal departments according to service standards.
• Give constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Deliver high-quality service and build sustainable customer relationships.
• Perform other duties assigned by management, including contributing to the Quality Management System.

Required profile

• At least O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's degree, Postgraduate Diploma, Professional Degree or Master's degree in any field.
• Preferably 2 years of experience in a related field; fresh graduates are encouraged to apply.
• Strong time management and motivation to exceed expectations.
• Ability to multi-task and tailor responses to individual customer needs.
• Strong communicator with good listening, empathy and phone etiquette.
• Excellent verbal and written English and the language of the supporting market.

Required skills

• Comfortable working with computers and multiple systems, and able to learn new ones.
• Good phone etiquette (pace, tone, voice quality, grammar and articulation).

What we offer

• Attractive remuneration and great perks.
• Medical, insurance and social security coverage.
• World-class workspaces and engaging activities and recognition programs.
• Learning and development plans, coaching and mentoring.
• Flexible working arrangements and easy access by public transport.