Customer Service Officer

About the role

The Customer Service Officer will be the first point of contact for visitors and callers, delivering a warm and professional experience at NATURELAND's Singapore locations. You will support daily front‑desk operations, manage appointments and assist customers with enquiries while upholding security and service standards.

Key responsibilities

• Greet, welcome and direct visitors at the front desk in a courteous manner.
• Explain current promotions and recommend suitable options based on customer needs.
• Answer incoming calls, schedule appointments and resolve queries professionally.
• Maintain security procedures, monitor the logbook and issue visitor badges.
• Handle multiple phone lines efficiently and manage a fast‑paced work environment.

Required profile

• Previous experience as a Receptionist, Front Office Representative or similar role is preferred.
• Professional attitude with a neat appearance.
• Strong customer‑service orientation and ability to manage complaints.
• Effective interpersonal skills, friendly demeanor and positive mindset.
• Willingness to work weekends and public holidays.

Required skills

• Experience handling multiple phone lines.

What we offer

• Competitive salary ranging from SGD 2,800 to 4,000 per month.
• Full‑time, islandwide posting in Singapore.
• Dynamic, fast‑paced work environment with opportunities for growth.