Digital Transformation Head (F&B Group)

About the role

A fast-scaling fast-casual restaurant group operating across several countries is looking for a senior leader to drive group-wide process redesign and digital transformation. This is a group-level transformation role reporting directly to the CEO, based in Singapore, with real authority over the agenda, partners and outcomes.

Key responsibilities

• Set the group-wide digital transformation strategy and roadmap, aligned to business priorities
• Prioritise opportunities by impact, scalability and strategic value, turning them into initiatives with senior leaders
• Redesign manual, fragmented processes across restaurant operations, franchise management, supply chain, finance, HR and corporate functions
• Drive integration and standardisation across countries where it makes sense
• Improve the customer journey through digital ordering, payment, loyalty and personalised engagement
• Turn business needs into digital requirements and lead evaluation, vendor selection and implementation of automation, AI, analytics, restaurant tech and enterprise systems
• Manage vendors, consultants and implementation partners, and build business cases and success measures

Required profile

• Significant experience in digital, business or technology-enabled transformation and process improvement
• Proven ability to own transformation end-to-end, with measurable results
• Solid project/programme and change-management skills
• Working proficiency in English and Chinese; Japanese is a plus
• Bonus: regional or global transformation experience