Director, Carrier Sales

About the role

Singtel is looking for an accomplished, commercially driven Director, Carrier Sales to lead and accelerate the growth of its carrier business in Singapore and across the region. Reporting to the VP, Carrier Services, you will lead a team of Account Managers serving telecommunications carriers, global service providers, hyperscalers and service-based operators. The role is accountable for revenue growth, profitability, new customer acquisition and customer excellence, and covers Singapore, Malaysia and the Philippines.

Key responsibilities

• Lead the Carrier Sales business with accountability for revenue, operating expenditure and EBITDA performance.
• Develop and execute sales strategies to grow profitable revenue, market share and competitive positioning.
• Win new business and expand existing accounts across carrier, hyperscaler and global service provider segments.
• Drive regional sales growth through new customers, commercial opportunities and strategic relationships.
• Build and maintain executive-level relationships with key customers and decision-makers, including hyperscalers, telecom operators and multinational customers.
• Champion customer excellence and improve responsiveness, service delivery and satisfaction.
• Drive disciplined account planning, pipeline management, sales forecasting, commercial negotiations and payment collection.
• Optimise cost-to-serve and operational efficiency to improve margins, and collaborate with product, network, operations and finance to deliver customer solutions.
• Grow wallet share, monetise existing accounts and introduce new services.
• Lead, coach and develop a team of Account Managers, build sales capabilities and strengthen succession pipelines.

Required profile

• Extensive experience in B2B, enterprise or carrier sales with a proven record of revenue growth and exceeding targets.
• Demonstrated success leading substantial sales portfolios and high-performing sales teams.
• Strong commercial sales experience in telecommunications, ICT, cloud, connectivity or digital infrastructure.
• Proven ability to acquire customers, expand accounts and build pipelines across regional or multinational markets.
• Record of engaging C-suite decision-makers and closing complex, high-value deals.
• Ability to coach and develop sales teams to ambitious targets.

Required skills

• Pricing, contract negotiations, margin management and sales forecasting.
• Negotiation, stakeholder management and influencing.
• Customer-focused, commercially astute, with strong ownership and accountability.

What we offer

• Flexible work arrangements.
• A full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.