Director – Software Implementation

About the role

GEP, a global procurement and supply chain solutions firm with over 30 international offices, is looking for an accomplished Director of Software Implementation to lead complex, enterprise-wide software implementation programs within its Technology Services Organization. This is a client-facing leadership role focused on end-to-end program delivery, implementation governance, executive stakeholder management and customer success.

Key responsibilities

• Lead end-to-end enterprise software implementations within agreed scope, timelines, budgets and quality standards.
• Act as a trusted advisor to senior client stakeholders, managing executive relationships, steering committees, expectations and escalations.
• Establish governance frameworks, monitor program performance, manage risks and resolve issues promptly.
• Partner with solution architects, functional consultants, product teams and technical specialists to deliver integrated, scalable solutions.
• Oversee implementation phases including solution design, configuration, integrations, testing, deployment and post-go-live stabilization.
• Drive best practices, process improvements and resource optimization across engagements.
• Lead and mentor geographically distributed implementation teams.
• Identify opportunities for account expansion, cross-selling and new business development.

Required profile

• 15+ years of experience in enterprise software implementation, SaaS professional services, technology consulting or large-scale digital transformation.
• Proven track record leading complex, multi-country implementation programs for global clients.
• Strong background in Source-to-Pay, Procure-to-Pay, procurement technology, supply chain solutions or enterprise applications.
• Demonstrated success in client-facing delivery leadership, program governance and sales/pre-sales support.
• Ability to manage multiple workstreams, distributed teams and complex integrations.
• Prior client-facing implementation leadership or technology delivery experience is strongly preferred.

Required skills

• Experience with platforms such as Coupa, Ivalua, SAP Ariba, JAGGAER, IBM Maximo, Kinaxis, Oracle or comparable enterprise SaaS solutions.
• Consulting mindset, executive presence, problem-solving and customer orientation.