End User Support Engineer

About the role

Tiger Brokers, a MAS‑regulated fintech operating across Singapore and other regions, is seeking an End User Support Engineer. The role blends rapid help‑desk troubleshooting with strict regulatory compliance, delivering white‑glove IT support to executives and the wider organisation.

Key responsibilities

• Serve as the dedicated IT point of contact for executives and senior management, providing on‑site, confidential, and urgent support.
• Proactively manage device setup, travel preparation, meeting‑room AV checks, and software pre‑staging.
• Diagnose and resolve hardware and software issues on Windows 10/11 laptops and macOS devices using JAMF Pro and Microsoft Intune/Group Policy.
• Perform OS builds, device enrolments, migrations, and ensure compliance with security baselines.
• Manage peripherals such as docking stations, monitors, printers, and video‑conferencing equipment, creating self‑service documentation where possible.
• Support Microsoft 365 (Outlook, Teams, Excel, SharePoint) and Lark collaboration platforms.
• Manage and troubleshoot iOS and Android devices enrolled in MDM platforms.
• Log, triage, and resolve endpoint incidents through the IT Helpdesk platform within SLA targets.
• Maintain accurate asset records in the EUC register, including ownership, data classification, and review dates.
• Support onboarding and off‑boarding workflows, including account provisioning, device imaging, access revocation, and MDM unenrolment.

Required profile

• Experience in regulated financial services (banking, brokerage, insurance) or high‑growth fintech environments.
• Ability to balance speed of resolution with strict compliance requirements.
• Comfortable providing executive‑level, discreet support and handling confidential information.
• Detail‑oriented mindset with a focus on documentation and process adherence.

Required skills

• Windows 10/11
• macOS
• JAMF Pro
• Microsoft Intune
• Group Policy
• Microsoft 365 (Outlook, Teams, Excel, SharePoint)
• Lark collaboration platform
• iOS and Android device management
• MDM platforms
• Endpoint incident logging and resolution
• Asset register management
• Device imaging and enrollment
• Peripheral (docking stations, monitors, printers, video‑conferencing) support